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Help & support
Help & support

For help with a current product or service or refer to FAQs and developer tools

info@yurema.lk

+94 714 227 287

+94 712 227 287

Call Us
Call Us

Call us to speak to a member of our team.

info@yurema.lk

+94 714 227 287

+94 712 227 287

Business Department
Business Department

Contact the sales department about cooperation projects

info@yurema.lk

+94 714 227 287

+94 712 227 287

Global Clients
Global Clients

Contact us regarding your international inquiries.

info@yurema.lk

+94 714 227 287

+94 712 227 287

Get in touch

Do you want to know more or contact our sales department?

Visit the Knowledge Base
Visit the Knowledge Base

Browse customer support articles and step-by-step instructions for specific features.

Watch Product Videos
Watch Product Videos

Watch our video tutorials for visual walkthrough on how to use our features.

Get in touch with Sales
Get in touch with Sales

Let us talk about how we can help your enterprise.

Frequently asked questions

Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help

Contact Us
Contact Us Support Center

We’re based in Sri Lanka. For our exact location and store hours, please visit the Contact Us page.

We cater to homes, offices, schools, factories, retail, and healthcare — offering custom IT and security solutions for each.

Yes, all hardware comes with manufacturer warranty, and our services are backed by a workmanship guarantee.

You can place orders by visiting our store, calling our hotline, or emailing your request to info@yurema.lk. We'll guide you through product selection and availability.

Yes, we provide special pricing and package deals for bulk orders and B2B clients. Contact us for a custom quote.

Returns and exchanges are handled on a case-by-case basis, depending on warranty terms and product condition. Please contact us within 7 days of purchase.

We accept cash, bank transfers, and selected digital payments. For corporate clients, cheque payments are also available upon approval.

Absolutely. We provide official invoices and receipts for all transactions — both in digital and printed formats.

You can contact us via email at info@yurema.lk or call us directly. Our team will schedule a technician or provide remote assistance based on the issue.

Yes, we provide on-site servicing for most systems including CCTV, servers, networking, and UPS units. Service availability may vary based on your location.

Emergency support is available on request. Standard support hours are Monday to Saturday, 9:00 AM to 5:30 PM.

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